Data Collection Specialist

6 days ago


Auckland, Auckland, New Zealand Statistics New Zealand Full time

About Us

Stats NZ | Tatauranga Aotearoa is a Central Government employer of 1200+ people across Aotearoa. We provide data and statistics to support the decisions of Government, Māori and Iwi organisations, businesses, NGOs, and New Zealanders.

We welcome every gender, ethnicity, ability, religion, age, and background and encourage all our people to be their authentic selves.

Our Mission

We strive to collect and disseminate accurate, reliable, and relevant statistical information that supports informed decision-making and contributes to the well-being of New Zealand.

The Role

As a National Data Collection Specialist, you will work within our frontline teams, building relationships with the business and social communities of Aotearoa, and enabling data collection from all types of respondents through national collection channels (phone and email).

This role requires strong customer focus, communication, negotiation, and interpersonal skills. You will be responsible for providing a great user experience for respondents - one that builds trust, is seamless, convenient, safe, and recognises their contribution to Aotearoa.

Key Responsibilities:

  • Experience (2+ years) working in a customer service or similar field.
  • Demonstration of strong customer focus, communication, negotiation, and interpersonal skills.
  • Digital/technical literacy skills, including capability to pick up new systems quickly.
  • Strong written and verbal communication skills, including the ability to vary your approach to suit different audiences.
  • Ability to collaborate effectively with other teams, is self-motivated, and willingness to develop new skills.
  • Flexibility to work evenings and weekends.
  • Ability to work remotely, including having strong, reliable internet and a private workspace.


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