Retail Security Specialist

7 days ago


Tauranga, Bay of Plenty, New Zealand The Warehouse Group Part time

Company Overview

The Warehouse Group is a leading retailer in New Zealand, operating several iconic brands including The Warehouse, Warehouse Stationery, and Noel Leeming. Our mission is to deliver exceptional customer experiences while promoting public good and sustainability initiatives.

We're proud of our 'red sheds' which are a household name in every kiwi home and community. Our friendly and helpful team members are dedicated to ensuring our customers have a great shopping experience with us.

Job Description

We're seeking a detail-oriented individual to join our Loss Prevention Team as a Retail Security Specialist. Your primary focus will be on preventing theft and maintaining a safe environment for both our team and customers.

In this fast-paced role, you'll be responsible for monitoring security cameras, following recovery procedures, and ensuring the store is running smoothly, safely, and securely. You'll need to be comfortable working on your feet for extended periods and have a keen eye for detail.

You'll be an effective problem solver, able to cope under pressure and calmly resolve any issues that may arise. Excellent communication skills are essential for interacting with customers to answer their queries.

Prior experience in Loss Prevention is beneficial, but not a requirement. We're looking for someone motivated to learn and grow in this role.

Key responsibilities include:

  • Monitoring security cameras and responding to incidents
  • Following recovery procedures to prevent theft
  • Maintaining a safe and secure store environment
  • Coping with pressure and resolving issues calmly
  • Interacting with customers to answer their queries
Required Skills and Qualifications

To succeed in this role, you'll need:

  • A genuine interest in Loss Prevention and a desire to learn and grow
  • The ability to handle pressure in a fast-paced environment and remain calm and composed
  • Quick thinking and effective problem-solving skills
  • Comfortable working on your feet for extended periods
Benefits

We offer a range of benefits to support your well-being and career development:

  • Team Card: discounts at our brands
  • Here for Good Leave: paid leave for volunteering
  • Birthday Leave: paid leave for celebrating your birthday
  • Counseling: access to confidential counseling and advice
  • Career Progression: opportunities for growth within the company


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