Healthcare Access Coordinator

5 days ago


Christchurch, Canterbury, New Zealand Tend Health Ltd Full time
Delivering Exceptional Patient Experiences
Tend Health Ltd is committed to delivering exceptional patient experiences through our innovative approach to primary healthcare. As a member of our Customer Experience Team, you'll play a key role in achieving this goal. Your focus will be on delivering customer-first service, liaising with patients, their families, and care providers. Key responsibilities include:
  • Answering customer queries via phone, social media, email & messaging within our app.
  • Providing insight into process improvement within the Customer Experience Team.
  • Assisting with clinical enrolments.
  • Handling patient files.

Requirements:
To succeed in this role, you'll need:
  • Customer service experience.
  • Able to thrive in a fast-paced environment.
  • Exceptional written and verbal communication skills.
  • Detail-oriented and the ability to multitask.
  • Team player who can collaborate with various departments.
  • Tech-savvy.
  • Ability to think on your feet and display good judgment and decision-making skills.


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