Operational Excellence Specialist

2 weeks ago


Auckland, Auckland, New Zealand Vodafone New Zealand Limited Full time
About the Role

This exciting opportunity will see you lead a team of Customer Champions and a Floor Lead to deliver exceptional customer experiences in our retail environment.

Key Accountabilities
  • Provide dynamic leadership and performance coaching to the team, ensuring they meet or exceed customer needs and expectations
  • Take ownership of the store's operational management, maintaining high levels of store performance and driving results
  • Cultivate a positive and supportive team culture, promoting a 'customer-obsessed' environment
Requirements
  • At least 2 years of operational experience in a retail sales environment, with a comprehensive understanding of retail operations and processes
  • Proven leadership skills, with the ability to foster a highly engaged and collaborative team environment
  • Comfortable working a flexible roster, including weekends, with a strong focus on customer satisfaction


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