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Vehicle Return Associate

1 week ago

Auckland, Auckland, New Zealand Avis Budget Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Vehicle Return Agent. In this role, you will be responsible for ensuring that rental vehicles are returned in a timely and orderly manner, greeting our customers upon their arrival at our rental location, and assisting with the check-in of the renter's vehicle.

You will also conduct vehicle inspections and prepare the vehicle for the next rental. Additionally, you may be responsible for providing assistance with directions and travel information, and for resolving customer complaints and issues.

  • Help expedite the rental car return process with exceptional customer service to get customers on their way as quickly as possible.
  • Assess vehicle for any potential new damages and report it as per our vehicle damage procedure.
  • Review returned vehicle gas levels and car kilometers while accurately inputting them into our hand-held devices when needed.