Sales and Service Advisor

7 days ago


Christchurch, Canterbury, New Zealand Vodafone New Zealand Limited Full time

Job Description

  • You will be responsible for ensuring that One NZ customers' needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care.
  • Deliver a high standard of customer experience resolving sales, service, technical issues in a timely manner.
  • Actively diagnose, troubleshoot, and where required, engage with appropriate experts within the team for additional support.

Key Responsibilities:

  • Ensure new sales and service orders for accuracy, and that customer expectations are aligned (i.e., service activation or change, or customer billing)
  • Respond to all customer interactions via a variety of channels and identify appropriate solutions

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