Leadership Team Manager

6 days ago


Auckland, Auckland, New Zealand Inter Ikea Systems B.V. Full time

Job Summary
We are seeking an experienced leader to join our Customer Service team as a Team Leader (Resolutions). The successful candidate will be responsible for leading a team of customer service representatives to deliver exceptional customer experiences.

Your Key Accountabilities
• Lead a team of customer service representatives to achieve exceptional customer satisfaction ratings.
• Collaborate with the operations team to ensure seamless execution of customer-facing processes.
• Develop and implement effective strategies to drive business growth and customer loyalty.

Requirements
• At least 3 years' experience in a leadership role in a customer-facing environment.
• Proven track record of delivering exceptional customer experiences.
• Excellent leadership and communication skills.



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