Cloud Platform Operations Excellence Manager
3 days ago
Job Overview
We are looking for a skilled Cloud Platform Operations Excellence Manager to lead our team in delivering high-quality cloud-based services. As a key member of our IT organization, you will drive operational excellence across our cloud platforms and ensure the reliability and performance of our services.
About the Role
This is an exciting opportunity to lead a team of engineers and develop best practices for monitoring, alerting, and incident response. You will collaborate with platform and development teams to ensure the reliability and performance of new features and services.
Your Key Responsibilities Will Include:
- Leading and mentoring engineers to provide guidance and support in their professional development.
- Designing and maintaining scalable and reliable infrastructure.
- Developing and enforcing best practices for monitoring, alerting, and incident response.
- Collaborating with platform and development teams to ensure the reliability and performance of new features and services.
- Driving automation efforts to reduce manual intervention and improve system efficiency.
- Conducting post-incident reviews and driving continuous improvement initiatives.
- Ensuring our estate is properly managed, ensuring platform currency, patching, and other proactive maintenance activities are undertaken.
What We're Looking For
You should have experience running IT Service Management in a complex environment with a mix of internal/external platforms. Essential to have worked in DevOps and Azure cloud-based environments. An experienced ITIL Service Management professional with a minimum ITIL V.3 certification is required. Team leading/people management experience is essential.
Benefits
As a valued member of our team, you can expect a competitive package including an annual colleague bonus, hybrid working arrangements, and a matched pension scheme. You'll also have access to a range of benefits, including 26 days' holiday, plus bank holidays and a holiday purchase scheme.
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