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Customer Experience Manager

1 week ago

Lower Hutt, Wellington, New Zealand DuluxGroup Full time

Welcome to DuluxGroup

We are proud to be part of the DuluxGroup, a global company with over 100 years of history. Our portfolio includes some of New Zealand's most trusted household brands, and we are committed to creating better homes and spaces through our innovative paints and coatings solutions.

About the Role

This position of Digital & CRM Manager – maternity cover will champion digital marketing activities for the Dulux NZ Marketing team. You will work closely with our Digital & Data team, Brand Managers, Retail and Trade teams to enable a best-in-class digital experience and flawless digital campaign launches.

Main Responsibilities

This role involves facilitating the day-to-day running of our Dulux NZ brands' digital channels and providing support in implementing best practices for website management, CRM, and data optimisation. You will also work with various stakeholders to facilitate the implementation of best practices for social media, content, partnerships, paid and organic search, and email marketing strategies.

Requirements

  • Strong digital marketing skills, including experience with Microsoft Project for Web or similar tools.
  • Ability to work with and influence stakeholders across Australia and New Zealand, including senior leaders and the marketing team.
  • Good project management skills, including experience with CRM packages and website hosting platforms, such as HubSpot, Contentful, and Umbraco.
  • Basic understanding of data and privacy laws, as well as experience working within a marketing team.
  • Experience with social media content creation and community management, as well as contracting experience or having run their own business in the digital space.