Customer Support Specialist

5 days ago


Christchurch, Canterbury, New Zealand This Is An It Support Group Full time

This Is An It Support Group is a leading provider of innovative automation solutions for the retail, restaurant, and financial industries. We are seeking a skilled Customer Support Specialist - Technical to join our team and provide exceptional technical support to our customers.

About the Role:

You will be responsible for providing technical assistance to customers in resolving technical issues related to our electromechanical equipment. This includes troubleshooting and repairing complex equipment, performing preventative maintenance tasks, and installing approved software updates.

Key Skills and Qualifications:
  • A recognised technical qualification or equivalent technical skill experience in servicing and maintaining electromechanical machines.
  • Excellent communication and interpersonal skills.
  • Proven problem-solving and analytical skills.
  • Strong customer service orientation.
  • Ability to work independently and meet established deadlines.
What We Offer:

We offer a competitive remuneration package, performance-based bonus, company-paid parental and partner leave, paid community leave, birthday leave, study assistance, service loyalty rewards, annual health programs, and confidential Employee Assistance Program.



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