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Project Coordination Specialist
2 weeks ago
Company Overview
Inchcape is a global leader in the automotive industry, providing exceptional customer experiences through our extensive network of dealerships and partnerships.
Job Description
We are seeking an experienced Project Support professional to join our Auckland team. As a key member of our operations team, you will be responsible for managing customer cases and warranty processes, working closely with our Authorized Dealer Network, OEMs, and internal teams to ensure smooth and efficient operations.
Key Responsibilities
- Maintain accurate records of transactions, claims, and documentation.
- Collaborate with internal teams and dealers to resolve service and warranty issues.
- Track warranty loan cars and support vehicle logistics.
- Manage escalations related to service, warranty, and claims.
- Communicate clearly with both internal and external stakeholders.
Requirements
- Experience in a similar role.
- Strong organizational and attention-to-detail skills.
- Proficient in Excel and enterprise software (SAP).
- Excellent communication skills (written and verbal).
- Automotive aftersales or customer service experience (desirable).
Why Join Us?
- Flexible Work Policy – Encourages work-life balance.
- Training and Development – Ongoing opportunities for growth.
- Supportive Environment – A positive, team-oriented culture.