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Equipment Manager

1 week ago

Tauranga, Bay of Plenty, New Zealand Brandt Group Of Companies Full time

**About Us**

Brandt is a world-leading equipment dealer powered by iconic brands and unparalleled support. We operate as a global team with a shared purpose, serving customers across Canada, New Zealand, and Australia.

Our mission is to enable our customers to succeed by providing practical and reliable equipment solutions and support. We meet this challenge with remarkable customer service and industry-leading brand John Deere.

**Job Summary**

We are seeking an exceptional individual to join our Service Department as a Service Manager. This role requires strong communication skills, excellent time management skills, and an appreciation for customers' needs.

**Key Responsibilities**

  • Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction.
  • Creates annual Service Department goals and budgets in alignment with the organisation's financial and operational objectives.
  • Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
  • Reviews work orders for completeness and accuracy before customer billing.
  • Ensures all departmental tools, equipment, and vehicles are in good working order.
  • Manages recruiting, staffing, and employee development activities for employees reporting to this position.

**Requirements**

To be considered for this position, you will need:

  • A sound mechanical understanding.
  • Operations and management experience would be beneficial.
  • People leadership experience would be beneficial.
  • A high motivation to provide a clean, safe, and efficient service department.

**What's in it for you?**

We offer a great working environment, advancement opportunities within the Organisation as we grow, and ongoing Training & Development.