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Workplace Experience Lead

1 week ago

Auckland, Auckland, New Zealand Jll Full time

About JLL

JLL empowers you to shape a brighter future. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive and grow meaningful careers.

The Workplace Coordinator Lead is responsible for delivering exceptional client experiences through on-site workplace services, fostering strong relationships between JLL, clients, and guests. As the first point of contact, they welcome employees with genuine hospitality and provide thoughtful services. Additionally, this role serves as the primary contact for all curation and mailroom operational tasks.

Key Responsibilities

  • Build and maintain strong relationships with stakeholders, ensuring their needs are met and minimizing escalations.
  • Manage a wide range of workplace services, including facilities management, event coordination, meeting room maintenance, and technical support guidance.
  • Ensure adherence to workplace guidelines, maintain high service standards, and identify opportunities for service expansion.
  • Manage team operations, including mailroom and curation tasks, direct report productivity, and performance.
  • Foster a positive team culture, provide training on administrative tasks, and conduct performance reviews for direct reports.