IT Support and Implementation Coordinator

4 days ago


Wellington, Wellington, New Zealand ClearCourse Full time
Job Description: We are seeking a highly skilled IT Support and Implementation Coordinator to join our team at ClearCourse. This full-time role involves coordinating the delivery of high-quality technical support services to our customers, resolving technical issues related to our EPOS systems and hardware. The successful candidate will have a strong background in IT, preferably in a retail setting, with excellent communication and problem-solving skills.

A highlight of this role is the opportunity to work closely with the implementation, support, and 3rd-party provider teams to resolve technical issues. You will also have the chance to carry out basic hardware and network troubleshooting, including managing access to hosted servers.

Key Responsibilities:
  • Coordinate the delivery of high-quality technical support services to our customers.
  • Responsible for resolving technical issues related to our EPOS systems and hardware.
  • Monitor and manage incoming support tickets efficiently, ensuring timely resolution and meeting SLAs.
  • Collaborate closely with the implementation, support, and 3rd-party provider teams to resolve technical issues.
Requirements:
  • Technical Background: At least 2 years of experience working with IT systems, preferably in a retail setting.
  • Customer Service Skills: Strong communication and a helpful, solution-focused approach.
  • Problem-Solving Ability: Confident troubleshooting hardware, software, and network issues.
  • Organisational Skills: Ability to prioritise tasks and work efficiently under pressure.
Why Choose Us:
  • Career Growth – A fantastic opportunity to expand your IT and customer service skills.
  • Office-Based Role – Work in our Waterlooville office with a collaborative team.
  • Hands-On Experience – Get involved in real-world problem-solving with cutting-edge retail technology.
  • Supportive Team Culture – Join a friendly, proactive team that values your contributions.


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