Store Operations Director

6 days ago


Auckland, Auckland, New Zealand Vodafone New Zealand Limited Full time

Are you a motivated and enthusiastic leader looking to take your career to the next level? As a Retail Lead, you'll have the opportunity to drive our Customer Champions to deliver exceptional retail experiences for our customers and team.

We're on an exciting journey, investing in our people, systems, and ways of working to create an omni-channel powerhouse that delivers unmatched customer and commercial success.

As a Retail Lead, you'll play a pivotal role in this transformation, helping to build a better-connected Aotearoa.

Please note we have 2x Retail Lead roles vacant: 1x for our new Glenfield Mall store opening soon, and 1x for our Takapuna Mall store, both based in the North Shore, Auckland.

Ko tō mahi – what you'll do
  • Ensure an exceptional customer experience in our retail environment by creating an engaging process that meets or exceeds customer needs.
  • Monitor and achieve store KPIs and targets, motivating team members to reach their goals through one-on-one guidance, ongoing mentoring, and coaching.
  • Take accountability and ownership of the store's operational management.
  • Lead a team of Customer Champions and a Floor Lead.
  • Collaborate closely with internal stakeholders to facilitate hiring processes and generate staff rosters.
  • Cultivate a 'customer-obsessed' culture within the team.
Na tōu rourou - what you'll bring
  • At least 2 years of operational experience in a retail sales environment, with a comprehensive understanding of retail operations and processes, and the ability to implement process improvements where necessary.
  • Demonstrated leadership skills with a proven ability to foster a highly engaged and collaborative team environment.
  • Skilled in navigating conflict and maintaining composure in high-pressure situations.
  • Possesses a flexible and open attitude, with a strong drive to prioritize customer satisfaction.
  • Proven track record of achieving sales targets and KPIs, with the ability to inspire and motivate others to meet their goals.
  • Strong focus on people development and growth, with a passion for helping individuals exceed their own expectations.
  • Comfortable with working a flexible roster, including weekends.

We're passionate about helping our people grow and develop, and we offer a range of training and development opportunities.

We're proud to be a part of a global organization that values diversity and inclusion.


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