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5 Star Accommodation Supervisor

2 weeks ago

Queenstown, New Zealand Sofitel Full time

Hotel Operations

Sofitel Queenstown Hotel & Spa is committed to delivering exceptional guest experiences and maintaining the highest standards of service quality.

Your Key Responsibilities

  • You'll lead the overnight operations team, ensuring seamless delivery of services and products to our guests.
  • You'll conduct regular audits to identify areas for improvement and implement changes to optimize hotel performance.
  • You'll work closely with the accounts department to manage financial transactions, ensuring accuracy and efficiency.
  • You'll develop and implement strategies to improve guest satisfaction and loyalty.
  • You'll collaborate with other departments to ensure effective communication and teamwork.

Our Requirements

To succeed in this role, you'll need:

  • A minimum 12 months' experience in a similar role or leadership position, preferably with 5-star experience.
  • A deep understanding of the luxury guest journey and ability to deliver personalized experiences.
  • Strong leadership and management skills, including the ability to motivate and develop teams.
  • A current Manager Certificate and First Aid Certificate are advantageous.
  • A full, clean New Zealand driving license, preferably with manual driving capability.