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Home Services Support Agent
3 weeks ago
The ideal candidate will have excellent verbal and written communication skills, strong active listening and problem-solving abilities, and the ability to handle difficult or irate customers with patience and professionalism. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and requests.
- Provide accurate and detailed information about products, services, and company policies to customers.
- Investigate and resolve customer complaints or concerns, escalating to higher-level support when necessary.
- Maintain a high level of product knowledge to effectively assist customers with booking appointments and educating them on membership opportunities and benefits.
- Document customer interactions, including details of inquiries, complaints, or actions taken, in the appropriate systems or databases.
