Network Support Specialist

3 days ago


Wellington, Wellington, New Zealand Engineeringuk Full time
Job Description

As a Network Support Specialist at Engineeringuk, you will play a vital role in providing expert technical support to our customers. Your primary focus will be on solving complex network-related issues using advanced troubleshooting techniques. This role requires a strong background in networking and cloud computing concepts, as well as excellent communication and problem-solving skills.

About Us

We are Engineeringuk, a leading provider of innovative solutions in the field of engineering. Our mission is to empower our customers with cutting-edge technology and expert support to help them achieve their goals. We value teamwork, innovation, and customer satisfaction above all else.

Your Responsibilities

As a Network Support Specialist, your key responsibilities will include:
  • Solving complex network-related issues using advanced troubleshooting techniques.
  • Providing exceptional customer support through various communication channels including phone, email, and web/live chat.
  • Collaborating with cross-functional teams to resolve customer issues and improve overall support processes.
  • Mentoring new hires and developing training materials to enhance the skills of the support team.

Requirements

To be successful in this role, you will need to possess the following qualifications:
  • A good understanding of network security concepts including SSL/TLS, network- and web application firewalls, intrusion detection and prevention services.
  • Experience with networking and troubleshooting techniques using tools such as HTTP, TCP/IP, DNS, routing and switching, load balancing.
  • Knowledge of operating systems oriented to maintenance and administrative purposes, preferably Windows or Linux.

Benefits

We offer a comprehensive benefits package, including competitive salary, generous time off, and opportunities for career growth and professional development.

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