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Workplace Coordinator Lead Specialist

1 week ago

Auckland, Auckland, New Zealand Jll Full time

About Us

JLL empowers its people to shape a brighter future for clients. We combine world-class services, advisory, and technology to create a better world.

We're committed to hiring the best people and empowering them to thrive in their careers. Whether you have experience in commercial real estate, skilled trades, or technology, consider joining our team to help shape the future forward.

About the Role

The Workplace Coordinator Lead is responsible for delivering exceptional client experiences through on-site workplace services, fostering strong relationships between JLL, clients, and guests.

As the first point of contact, they welcome employees with genuine hospitality and provide thoughtful services. This role serves as the primary contact for all curation and mailroom operational tasks.

An Overview of the Role

  • Build and maintain strong relationships with stakeholders, ensuring their needs are met and minimizing escalations.
  • Manage a wide range of workplace services, including facilities management, event coordination, meeting room maintenance, and technical support guidance.
  • E nsure adherence to workplace guidelines, maintain high service standards, and identify opportunities for service expansion.

Key Responsibilities

  • Manage team operations, including mailroom and curation tasks, direct report productivity, and performance.
  • Prevent stakeholder escalations for operational tasks and work with the ANZ Experience lead to implement processes and procedures.
  • Foster a positive team culture, provide training on administrative tasks, and conduct performance reviews for direct reports.