Design Operations Specialist

2 weeks ago


Auckland, Auckland, New Zealand Xero Full time

Company Overview

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  • Xero is a cloud-based accounting software company that helps small businesses automate routine tasks and access actionable insights.
  • We're committed to building a stronger economy that can change the world by connecting businesses with the right data, advisors, and apps.

Job Description

  • The Business Operations team is responsible for driving strategic optimisation within the Design Practice.
  • This includes collaborating on key initiatives, evolving ways of working, and creating efficient workflows to cut down on repeatable tasks.
  • You will work closely with the Senior Operations Manager and peers to drive alignment, adoption, and more efficient onboarding of new members.
  • Independently deliver projects that explore, co-design, and test new ways of working for Product Design using Human Centred Design methodologies.
  • Manage planning, scheduling, documentation, and communications for Product Design training programs, such as Digital Accessibility training.
  • Initiate, assess, implement, monitor, and offboard design software tools.
  • Manage the engagement of external contractors where needed.
  • Interface with finance and procurement teams to onboard and pay vendors, including facilitating statements of work and negotiating business terms and budget.

Required Skills and Qualifications

  • 3+ years experience in operations, project, delivery, or product roles, with design sector experience preferred.
  • Experience working with high-performing teams in a fast-paced environment.
  • Proven ability to build relationships and communicate with a wider variety of stakeholders.
  • Experience in delivery of a wide range of work and balancing priorities.
  • Experience in procurement & change processes, including negotiating budget, scope, and terms of business.
  • Experience in using Figma, ideal – but not mandatory.

Benefits

  • Xero offers very generous paid leave to use however you'd like (plus statutory holidays).
  • Dedicated paid leave to care for your physical and mental wellbeing.
  • An Employee Assistance Program to access mental health care for you and your family.
  • Free medical insurance.
  • Wellbeing and sports programmes.
  • Employee resource groups.
  • 26 weeks of paid parental leave for primary caregivers.
  • An Employee Share Plan.
  • Beautiful offices.
  • Flexible working.
  • Career development.


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