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Property Loss Adjuster

3 weeks ago


Auckland, Auckland, New Zealand Chubb Insurance Full time

Chubb Insurance is a world leader in insurance, with operations in 54 countries and territories. As a Property Claims Examiner, you'll be part of a team that assesses, assumes, and manages risk with insight and discipline. We deliver exceptional customer service and pay claims fairly and promptly.

Your primary purpose will be to produce high-quality work products on claims through immediate contact and effective investigation, reserving, and adjustment of claims incurred by insureds or third parties. This position is central to managing communication between brokers, insureds, and other associated parties.

You'll be responsible for:

  • Managing a portfolio of property claims in accordance with Chubb's best practice guidelines
  • Ensuring that claims are proactively managed and kept up to date through the use of internal workflow management systems
  • Setting and maintaining loss reserves in line with Chubb's insurance guidelines
  • Recognizing and pursuing subrogation opportunities when applicable
  • Maintaining and building positive relationships with customers
  • Reviewing and escalating customer disputes
  • Supporting underwriting teams in marketing efforts by representing the claims product and its performance
  • Completing Large Claim Summaries (LCS) for losses that meet LCS criteria and publishing them to relevant distribution lists

We're looking for a highly motivated individual with 1-3 years of property claims experience and a tertiary qualification, preferably in law. You should have strong customer service skills, problem-solving ability, and good written and oral communication skills. If you're passionate about delivering exceptional customer service and resolving complex claims issues, apply now