Customer Service Advocate

6 days ago


Dunedin, Otago, New Zealand Resmed Full time

About This Opportunity

We're seeking a highly motivated and compassionate individual to join our team as a Sleep Coach. This is a unique opportunity to make a difference in people's lives by improving sleep health.

About the Role

In this role, you'll work collaboratively with our team to provide exceptional customer service, drive revenue growth, and maintain high standards of practice delivery.

Your Key Responsibilities:

  • Achieving sales targets and providing recommendations to enhance customer experience.
  • Counseling customers on managing their sleep health journey and determining the best course of action.
  • Staying up-to-date with ResMed's product knowledge and training.
  • Implementing client follow-up programs and preparing reports.
  • Performing general office duties, including stock management, filing, and maintaining clinic presentation standards.
  • Liaising with third parties using effective communication and confidence skills.

About You

  • Minimum 2 years' experience in a busy retail or customer service environment.
  • Strong administration and retail skills, including visual merchandising, POS experience, cash management, and attention to detail.
  • Ability to remain calm under pressure and maintain compassion.
  • Excellent communication and problem-solving skills.
  • Knowledge of MYOB or MedTech is an advantage.
  • Preference for a healthcare or pharmacy background.

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