IT Service Delivery Manager

2 weeks ago


Wellington, Wellington, New Zealand CGR Services Full time

CGR Services is committed to delivering exceptional service to our customers. As a Senior Incident And Problem Manager, you will play a critical role in ensuring that we meet our service level agreements by managing IT incidents and problems that affect the operation of business services in an Information Technology context.

About the Team

You will be part of a dynamic team of experts who work together to manage major incidents and resolve problems. The team is responsible for maintaining Incident and Problem Management policies, processes, and procedures.

The role requires strong leadership skills, as well as excellent communication and problem-solving abilities. You will be responsible for initiating, leading, and driving practice improvements to continually improve practice and process delivery.

  • Leadership of a small service operations team including performance management, development planning, and administrative tasks.
  • Initiating, leading, and driving practice improvements to continually improve practice and process delivery.
  • Major Incident Management response including participation in the 24 x 7 roster.
  • Maintaining Incident and Problem Management policies, processes, and procedures.


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