Care Manager

6 days ago


Palmerston North, Manawatu-Wanganui, New Zealand BrightView Full time

BrightView Health is seeking a Care Manager to provide case management services for our patients, particularly in the specialty of Substance Use Disorder (SUD).

Responsibilities:
  • Patient Assessment and Planning: Assess patient eligibility for specific service needs, developing individualized integrated action plans.
  • Resource Referral and Monitoring: Refer and connect patients to resources, monitoring adherence and providing necessary follow-ups. Assist patients in accessing medical, social, education, and employment resources.
  • Documentation and Reporting: Complete detailed reports on needs assessment and case management activities. Ensure timely and comprehensive input of all necessary case management data into the electronic patient health record.
  • Patient Support and Coordination: Provide crisis and de-escalation techniques. Ensure patients have reliable transportation to BrightView and other care providers.

Knowledge Skills and Abilities:

  • Excellent verbal and written communication skills
  • Highly empathetic and compassionate to effectively support the recovery journey of BrightView's patients
  • Competent at working with a diverse population of colleagues and patients
  • Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
  • Team-player, able to work collaboratively in a multidisciplinary healthcare environment
  • Adaptable and agile within a dynamic work environment
  • Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
  • Embraces BrightView's culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements
  • Familiarity with HIPAA and 42-CFR Part 2 desired
  • Prior experience with harm reduction a plus


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