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Customer Service Representative

3 weeks ago


Christchurch, Canterbury, New Zealand HW Richardson Group Full time
Customer Services Officer

We are seeking a highly skilled and motivated Customer Services Officer to join our team at HW Richardson Group. As the first point of contact for our customers, you will be responsible for providing exceptional service and support.

  • Main Responsibilities:
  • Respond promptly to customer inquiries via phone and email.
  • Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives.
  • Maintain a comprehensive understanding of our products and services to offer accurate information to customers.
  • Document all customer interactions and maintain detailed records.
  • Collaborate with other departments to ensure a seamless customer experience.
  • Identify and escalate priority issues to the appropriate channels.
  • Follow up with customers to ensure their issues are resolved to their satisfaction.

About Us:

HW Richardson Group is a leading provider of fuel distribution and lubricant specialist services. We pride ourselves on delivering a great customer experience from our Customer Services Team.