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Cafe Team Lead

1 week ago

Auckland, Auckland, New Zealand Caffeine Avenue Limited Full time

About Us: Caffeine Avenue Limited is a renowned café located in New Zealand, known for its exceptional coffee, delectable food, and outstanding customer service. We pride ourselves on creating a warm and inviting atmosphere where our customers feel at home.

Job Description: As the Assistant Manager, you will play a pivotal role in supporting the daily operations of the café, working closely with the Café Manager to ensure seamless execution. Your responsibilities will include delivering top-notch customer service, handling inquiries, feedback, and complaints professionally and efficiently.

  • Main Responsibilities:
  • Ensure high customer satisfaction by providing excellent service and handling customer concerns effectively.
  • Assist in managing day-to-day café operations, including opening and closing procedures, overseeing food and beverage preparation, monitoring inventory levels, and maintaining health and safety standards.
  • Recruit, train, and supervise café staff, create and manage staff schedules, foster a positive work environment, and conduct regular team meetings.
  • Develop and implement marketing strategies to attract new customers, promote special offers, and engage with customers through various platforms.

Key Requirements:

  • Candidate should have either of the following qualifications: NZQF Level 2 or 3 qualification, or at least one year of relevant experience.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Able to handle multiple tasks and work under pressure.
  • Familiarity with health and safety regulations and proficiency in Microsoft Office and point-of-sale systems.