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Spa Director

2 weeks ago

Auckland, Auckland, New Zealand Hyatt Hotels Corporation Full time
About the Role

The Spa Manager at the Park Hyatt Auckland will play a critical role in shaping the guest experience and driving revenue growth through effective spa operations management.

This is an exciting opportunity for an experienced spa professional to join a world-class hotel brand and contribute to the success of our luxury spa facility.

  • Develop and implement marketing strategies to promote the spa's offerings and drive revenue growth.
  • Maintain high standards of customer service and ensure a seamless, personalized experience for all spa guests.
  • Manage and coach a team of talented therapists, receptionists, and attendants.
  • Monitor industry trends and introduce new treatments, products, and services to enhance the spa's service portfolio.
Key Responsibilities
  • Oversee the day-to-day operations of the spa, including staff scheduling, inventory management, and financial reporting.
  • Collaborate with the hotel's management team to align the spa's operations with the overall business objectives.
  • Ensure compliance with all relevant health, safety, and licensing requirements.
  • Develop and implement policies and procedures to ensure the efficient operation of the spa.