Key Senior Operations Manager

1 week ago

Tauranga, Bay of Plenty, New Zealand Homehub Full time

Company Overview

AMI Home Hub is a leading provider of home reinstatement services in New Zealand. As a wholly owned subsidiary of IAG New Zealand, we offer market-leading solutions for our customers.

Salary

The estimated annual salary for this role is $120,000 - $150,000, depending on experience and qualifications.

Job Description

Leadership & Team Management:

  • Supervise and motivate a diverse team to ensure high levels of productivity and engagement.
  • Foster a positive work environment that promotes professional growth and teamwork.
  • Allocate resources efficiently and delegate tasks effectively among staff members.

Recruitment & HR Matters:

  • Conduct recruitment processes, including interviews and selection, to attract top talent in the industry.
  • Oversee HR functions such as onboarding, performance evaluations, training, and development initiatives.
  • Maintain compliance with employment laws and company policies, handling disciplinary actions when necessary.

Problem Solving & Conflict Resolution:

  • Address operational challenges swiftly and effectively, implementing solutions to enhance productivity and efficiency.
  • Act as a point of contact for escalated customer disputes, employing strong communication and negotiation skills to resolve issues satisfactorily.

Operational Management:

  • Ensure seamless day-to-day operations of the branch, coordinating with various teams to meet client needs and exceed service standards.
  • Monitor and analyze key performance indicators (KPIs), identifying areas for improvement and implementing strategies for optimization.
  • Collaborate with senior management to develop and execute strategic plans aligned with company objectives.

Preferred Qualifications & Skills:

  • Proven experience in team management within the insurance or building maintenance industry, demonstrating leadership skills and the ability to inspire and motivate a diverse workforce.
  • Strong knowledge of HR practices, including recruitment, performance management, and compliance with employment regulations.
  • Excellent problem-solving abilities with a track record of efficiently resolving conflicts and operational challenges.
  • Exceptional communication and interpersonal skills, capable of liaising with clients, staff, and stakeholders effectively.

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