Patient Experience Coordinator

1 week ago


Auckland, Auckland, New Zealand Cooper University Health Care Full time

About Our Mission

At Cooper University Health Care, we are committed to delivering high-quality care to our patients.

Our mission is to provide a supportive environment where our professionals can grow and develop their skills.

Job Description

We are seeking a skilled Patient Services Representative to join our team. In this role, you will be responsible for registering patients and processing their medical records.

You will utilize AIDET to greet patients and provide individualized support.

As a Patient Services Representative, you will perform tasks such as collecting co-pays and outstanding balances, reviewing and reconciling cash drawers, and accurately documenting patient information.

Key Responsibilities

  1. Greet patients and guests utilizing AIDET.
  2. Perform all registration functions, including full registration and updating/validating demographics, identification, and insurance information.
  3. Take appropriate action, including offering alternatives, to ensure a positive experience for our patients.
  4. Document patient outreach for messages received in the front desk pool, MyChart messaging, and confirmation calls.

Requirements

  • High School Diploma or equivalent required.
  • Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.
  • Must possess excellent communication skills both verbal and written.
  • Must be skilled in the use of computers.


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