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Learning and Development Coach
3 weeks ago
We are looking for a skilled Training Program Manager to lead our Learning and Development team. The successful candidate will have experience in developing and delivering training programs, particularly in customer service and call centre environments.
In this role, you will be responsible for designing and implementing training programs that cater to the needs of our Customer Service staff. You will work closely with team members and other Council departments to ensure seamless delivery of training and excellent service to our customers.
- You will develop and maintain relationships with stakeholders to identify training needs and opportunities.
- Design and deliver high-quality training programs that meet business objectives.
- Maintain accurate records of training activities and participant feedback.
