Business Support Consultant
5 days ago
Job Summary
We're seeking an experienced professional to join our team as a CUSTOMER SERVICE CONSULTANT. In this role, you'll play a critical part in supporting our sales team and delivering exceptional customer service.
About the Role
You'll be responsible for managing customer queries, overseeing the sales pipeline, and working closely with stakeholders to ensure contracts are processed efficiently. Your excellent communication skills, combined with your ability to build and maintain strong relationships, will make you a valuable asset to our team.
Your Key Responsibilities
- Managing Customer Queries: Respond promptly and professionally to all customer inquiries, addressing their concerns and resolving issues efficiently.
- Overseeing the Sales Pipeline: Ensure that contracts are processed smoothly, minimising delays and improving workflow.
- Working with Stakeholders: Collaborate with internal and external stakeholders to deliver exceptional customer service and meet business objectives.
- Process Improvement: Identify opportunities to enhance the customer experience through process alignment and continuous improvement initiatives.
The Skills and Qualifications We Require
- 2+ years' experience in a B2B sales-oriented or sales support role.
- Proven experience in administration or customer service.
- Understanding of the finance and hospitality industries.
- Ability to build and maintain productive partnerships with internal and external stakeholders.
- Resourceful, proactive, and outgoing problem-solving skills.
- Experience with Salesforce or other CRM systems.
- Effective written communication skills.
- Strong organisational skills with well-developed time management capabilities.
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