Service Experience Manager

6 days ago


Christchurch, Canterbury, New Zealand Christchurch City Council Full time

As a leading government organization, the Christchurch City Council is seeking an exceptional Service Experience Manager to join our Citizen and Customer Services team. The ideal candidate will have proven leadership experience, with a passion for delivering outstanding customer experiences.

The successful applicant will guide and develop a team of Customer Service Representatives across multiple channels, ensuring seamless interactions and high-quality service delivery. Key responsibilities include inspiring and leading the team, coaching and developing individual performance, supporting daily operations, and championing innovation to make customer interactions easier and more accessible.

We are looking for a customer-centric leader who thrives in a fast-paced, multi-channel environment. The ideal candidate will bring strong communication and stakeholder management skills, a solutions-focused mindset, and a proven track record of driving performance, managing change, and fostering engagement.

This is an exciting opportunity to lead with purpose, inspire others, and shape the future of customer service in Christchurch. If you're passionate about delivering exceptional service and making a positive impact on the community, we encourage you to apply.



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