Infrastructure Support Specialist
3 days ago
About Our Company
Arista Networks is a market leader in data-driven, client-to-cloud networking for large data center, campus and routing environments.
Our team leverages the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world.
We take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job Description
We seek a skilled Advanced Services Engineer to provide technical support, guidance, and assistance to our account teams to address specific customer needs.
In this role, you will work as a technology expert in the Routing & Switching space to design, implement, and support (troubleshoot) our deployments within multiple customer infrastructures.
The ideal candidate will possess excellent communication skills and be comfortable working across various functions within Arista, as well as with clients and partners.
- You will deliver advanced post-sales engineering support for Arista's Open Networking Data Center and Campus networking deployments for our enterprise and commercial customers.
- Review customer network designs for an EVPN, VxLAN, leaf-spine architecture and make recommendations for deployment.
- Support customers in deploying and maintaining Arista's Network Packet Broker solutions.
- Migrate or interconnect to/from Cisco, Juniper, and other vendors to Arista infrastructure.
- Contribute to configuration build-outs including creating network provisioning automation using Python and tools such as Chef or Ansible.
- Collaborate with implementation and change controls.
- Participate in proof of concepts (POC) and in-depth testing to validate design scenario.
- Offer bug scrubs and code recommendations.
- Act as an interface to TAC and internal development teams and the customer.
- You will provide customer advice regarding architectural questions, product prerequisites, product features, etc.
- Translate complex business requirements into Leaf-Spine Network solutions.
- Support Pre-Sales Engineer and Account Executives with designing Network solutions.
- Foster and maintain strong relationships with key partners.
- Attend key partner events, training sessions, and provide ongoing training with the customer teams globally.
- Pursue continuous learning to maintain expertise.
- Demonstrate ability to understand the client's business objectives and technical needs.
- Meet Service Level Agreements (SLAs) for sales and clients.
- Exercise discretion and independent judgment regularly.
- Maintain professional relationships with teammates, partners, and clients.
- Travel may be required within assigned territory.
Qualifications
- Bachelor's degree in Computer Science or equivalent.
- Network Industry Certification preferred (e.g. CCIE (R&S), JNCIE).
- At least 5 years' working experience with network technologies including network design and deployments of Campus and Data Center networks. Knowledge of leaf-spine architectures highly desired.
- Minimum 5 years' experience with Cisco-based technologies focusing on infrastructure and voice.
- Demonstrated experience in technical post-sales, as either a Network Consulting Engineer or as an Advanced Systems (AS) Engineer preferred.
- Experience with Cisco enterprise routing/switching within large data center enterprise customers (Catalyst, Nexus, ASR).
- Expert knowledge in the following areas: Ethernet, VLANs, VxLAN, EVPN, IP Routing, TCP/IP, OSPF, BGP, eBGP, Multicast, QoS, Wi-Fi, NPB.
- Expertise in at least one area of Data Center related technologies - Openstack, SDN, NFV, Load Balancers, Virtualization, Linux tools.
- Expert level knowledge of industry-standard CLI.
- Ability to write white papers a plus.
- Background in Perl, Python, Scripting for creating network automation is highly desired.
- Excellent customer service and verbal communication skills.
- Excellent written skills and the ability to do related documentation and ticket tracking of opportunities/meeting follow-up.
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