Customer Service Representative
2 weeks ago
About the Role
">The Customer Support Analyst is responsible for providing exceptional customer service and support to our clients. This includes answering customer inquiries, processing purchase orders, and resolving any issues that may arise.
">Key Responsibilities
">- Receive and process customer purchase orders into our ERP system
">- Process internal purchase orders for other business entities within Legrand
">- Answer and direct phone calls from customers
">- Provide tracking, quotations, stock confirmation, and configurations to sales reps and customers
">- Initiate RMA processes for customers and work with the RMA department to resolve any issues
">Requirements
">To be successful in this role, you will need:
">- 1-3 years of customer service experience with a commercial, industrial, or technical background
">- Knowledge and experience with managing purchase orders, sales orders, invoices, and RMA
">- Excellent communication skills (written and spoken)
">- Ability to multitask and prioritize daily workloads effectively
">Benefits
">We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a high employer 401K match and paid time off to volunteer.
">About Legrand North America, LLC
">Legrand is a global specialist in electrical and digital building infrastructures. Our purpose is to improve lives by transforming the spaces where people live, work, and meet with simple, innovative, and sustainable solutions.
">Why Work with Us?
">We are an employee-centered company with tremendous opportunity for growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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