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Customer Support Specialist

3 weeks ago

Wellington, Wellington, New Zealand The Warehouse Group Limited Full time

**About Noel Leeming**

Noel Leeming is part of The Warehouse Group, a leading retail company in New Zealand. Our stores offer a wide range of products, and our team of experts provides end-to-end service from offering support and advice to delivering and installing purchases.

Main Responsibilities

  • Assist customers with questions about payments, such as hire purchases and credit applications.
  • Help with service repairs and sales inquiries.
  • Proactively address and resolve customer concerns.
  • Support administrative tasks.

About the Role

We are seeking a Customer Service Representative who can remain calm under pressure and has strong interpersonal skills. This role involves making calls to customers and handling various administrative tasks.

Requirements

  • Strong communication skills.
  • A positive, can-do attitude.
  • The ability to undertake heavy lifting, climb ladders, and be on your feet for long periods.
  • A passion for helping others and your team.
  • Experience using a point of sales system is beneficial.
  • An interest in tech.

Benefits

  • Team Card: Awesome Warehouse Group discount card for all our brands.
  • Here for Good Leave: One day of paid leave every year to volunteer and do good in your community.
  • Birthdy Leave: One day of paid leave each year to celebrate your special day.
  • Counseling: Free confidential counseling and advice through Benestar.
  • Career Progression: Opportunities to grow and connect within The Warehouse Group.