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Cloud Solutions Architect

3 weeks ago

Auckland, Auckland, New Zealand This is an IT support group Full time

Company Overview

This is an IT support group providing architectural and operational guidance to customers.

About the Job

We are seeking a skilled technical professional to join our team as a Techinical Account Manager.

Key Responsibilities:

  • Provide solutions, offer technical advice, and advocate for the customer
  • Ensure AWS environments remain healthy while minimizing costs and complexity
  • Develop trusted relationships with customers, understanding their business needs and technical challenges
  • Drive technical discussions regarding incidents, trade-offs, and risk management using your technical expertise and customer focus
  • Consult with developers, C-suite executives, and other partners
  • Collaborate with AWS teams such as Solutions Architects, Business Developers, and Sales Account Managers
  • Proactively find opportunities for customers to gain additional value from AWS
  • Review service disruptions, metrics, and pre-launch planning in detail
  • Offer consultative expertise in post-sales and problem-solving across various customers migrating workloads to the cloud

A Day in the Life

As a trusted advisor, you will directly impact helping customers maximize the value of cloud technology. You will craft and execute strategies to drive customer adoption and use of AWS services.