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Community Engagement Specialist
2 weeks ago
IWG plc's Workplace Solutions offer places to work for everyone, worldwide. Our comprehensive network of office, co-working and meeting spaces supports the dynamic change of the workplace.
We enable businesses to operate anywhere, without set-up costs or capital investment. Our global infrastructure enhances productivity and connects professionals.
About the role:
As a Community Associate, you will be the daily point of contact in one of our business centres and an integral part of delivering the best customer experience.
Key Responsibilities:
- Build relationships with new and existing customers
- Work as part of a team to give our community everything they need
- Create exceptional experiences every interaction
- Answer incoming calls and prepare meeting rooms
- Complete general administrative duties
- Maintain a professional and inspiring work environment
Key Skills & Qualifications:
- Enthusiastic - bring a positive attitude with fantastic customer service skills
- Resilient - combine an appetite for challenge with adaptability in fast-changing situations
- Influential - build strong relationships with every customer
- Diligent - have an eye for detail and understand how high standards feed into the wider revolution
- Self-motivated - take ownership and act decisively to solve problems
What We Offer:
- Competitive rewards: A competitive package that inspires five-star service
- Fantastic environment: Work with local, national and global clients in a world-class, high calibre work environment
- Time for you: We operate on a Monday-Friday basis, believing a work-life balance is critical for success
- Training: Structured training and development programmes designed to nurture ambition
- Career Development: Opportunities to take increased responsibility over centre operations