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Community Engagement Specialist

2 weeks ago


Auckland, Auckland, New Zealand IWG plc Full time

IWG plc's Workplace Solutions offer places to work for everyone, worldwide. Our comprehensive network of office, co-working and meeting spaces supports the dynamic change of the workplace.

We enable businesses to operate anywhere, without set-up costs or capital investment. Our global infrastructure enhances productivity and connects professionals.

About the role:

As a Community Associate, you will be the daily point of contact in one of our business centres and an integral part of delivering the best customer experience.

Key Responsibilities:

  • Build relationships with new and existing customers
  • Work as part of a team to give our community everything they need
  • Create exceptional experiences every interaction
  • Answer incoming calls and prepare meeting rooms
  • Complete general administrative duties
  • Maintain a professional and inspiring work environment

Key Skills & Qualifications:

  • Enthusiastic - bring a positive attitude with fantastic customer service skills
  • Resilient - combine an appetite for challenge with adaptability in fast-changing situations
  • Influential - build strong relationships with every customer
  • Diligent - have an eye for detail and understand how high standards feed into the wider revolution
  • Self-motivated - take ownership and act decisively to solve problems

What We Offer:

  • Competitive rewards: A competitive package that inspires five-star service
  • Fantastic environment: Work with local, national and global clients in a world-class, high calibre work environment
  • Time for you: We operate on a Monday-Friday basis, believing a work-life balance is critical for success
  • Training: Structured training and development programmes designed to nurture ambition
  • Career Development: Opportunities to take increased responsibility over centre operations