Client Success Specialist
2 weeks ago
We're the first global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. Our company culture is built on four core values: Make life simple, Build for people, Move with purpose and Create lasting communities.
This role is an exciting opportunity to make a real impact every day. As a Customer Success Manager, you will be responsible for managing existing customers and generating new leads for potential new customers. Some of your other responsibilities include:
- Managing existing customers to ensure they're receiving the maximum benefits from our payments and software.
- Generating new leads for potential new customers through proactive account management and sales efforts.
- Demonstrating the benefits of payments and software and the value-added service we are providing.
- Providing analysis and recommendations to your clients to improve their business practices.
- Providing training to new and existing clients via Teams and in person.
- Resigning existing clients once they come out of contract.
- Creating and analysing monthly reports - for use both internally and externally.
- Building and maintaining strong working relationships with your customers.
- Working with the Growth Account Manager to identify candidates to migrate from Clubware to Xplor Gym by performing demos and deep dives.
- Understanding the customer's business to up-sell products and increase software MRR.
We're a dynamic and growing company with a strong presence in key markets. If you're passionate about making a difference and have a positive outlook, we'd love to hear from you.
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Client Success Specialist
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