Senior Research Operations Professional

2 weeks ago


Auckland, Auckland, New Zealand Xero Full time

**Job Summary**

We're seeking a highly motivated Senior Research Operations Specialist to join our Design and Research function. As a key member of our team, you'll play a critical role in enabling efficient and effective mixed methods research processes for our teams. Your focus will be on building and maintaining customer panels, where Xero can actively engage with customers to design products and services people love.

About the Role

You'll work closely with peers and design leaders to optimize research workflows with efficient tools, processes, and budget management. You'll partner with cross-functional teams for consistent research practices and vendor management, build and maintain reporting, and support research operations queries. Additionally, you'll coordinate research logistics, manage participant recruitment cycles, and data.

Key Responsibilities

  • Work with peers, design, and research leaders to optimize research workflows
  • Partner with cross-functional teams for consistent research practices and vendor management
  • Build and maintain reporting and support research operations queries
  • Coordinate research logistics and manage full participant recruitment cycle and data

Requirements

  • Experience in creating and managing customer panels for customer interviews
  • Background in research operations and process analysis
  • Strong communication and collaboration skills
  • Able to handle multiple projects simultaneously


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