Room Cleaning Specialist
6 days ago
We're looking for a skilled and motivated Housekeeping Room Attendant to join our team As a key member of our housekeeping team, you will play a vital role in ensuring the cleanliness and comfort of our guests.
Your day will be filled with tasks such as cleaning and maintaining guest rooms, replenishing amenities and supplies, and ensuring that all electronic devices and lights are functioning correctly. You will also be responsible for providing professional customer service, handling guest requests efficiently, and maintaining confidentiality and privacy.
We offer a dynamic and supportive work environment where you can grow and develop your skills. If you are a team player with a passion for delivering exceptional service, we would love to hear from you
Key Responsibilities:
- General cleaning of guest rooms, including bathtubs, showers, toilets, sinks, walls, mirrors, tiles, and floor surfaces
- Linen is stripped and changed, and beds made immaculately, according to brand standard
- All furniture, pictures, drawers, mini bar, window ledges, and shelves are dusted thoroughly
- The entire room is vacuumed, mopped as needed, and rubbish emptied, as well as common areas (corridors)
- Amenities, linen, and supplies in guest rooms are replenished
- Electronic devices and lights are ensured to be functioning correctly, and maintenance notified of any required repairs
- Guest requests are handled promptly and efficiently, and always with a smile
- Rooms are released to front office as and when required to enable check-ins
- Any guest complaints are escalated immediately to supervisor or manager
- Housekeeping trolley and equipment, storeroom, and chemical room are maintained and kept neat and tidy
- Cleaning and maintenance of established quotas of guest rooms in record time
- Confidentiality and privacy are maintained, and security and care of guest belongings and hotel property
- Hazards are reported timely, and work health and safety procedures and policies are followed
- Clear and concise information is provided to others as needed and during shift handover
- Team engagement is fostered, and a positive and enjoyable workplace culture is promoted throughout the hotel
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