Service Delivery Manager
2 weeks ago
DXC Technology Inc. is seeking a seasoned Service Delivery Manager to oversee the delivery of technology services for two key government accounts.
About the RoleThe successful candidate will be responsible for ensuring service levels are met, capacity planning, releases, and continuous improvement are managed effectively. Additionally, they will serve as a key adviser and decision maker, responsible for incident management, team management, and risk mitigation in a 24/7 support structure.
Key Responsibilities:- Ensure seamless delivery of technology services to clients
- Manage capacity planning, releases, and continuous improvement initiatives
- Lead incident management, team management, and risk mitigation efforts
- Collaborate with cross-functional teams to drive business outcomes
To succeed in this role, you will require:
- Proven experience as an SDM (or similar) in a large support contract
- Strong stakeholder management experience and clear communication skills
- Operational and strategic approach to identifying gaps and resolving complex issues
- Familiarity with ICT infrastructure and applications
We offer a dynamic work environment, competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees and the communities we serve.
Estimate Salary Range:$80,000 - $120,000 per annum, based on location and experience.
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