Service Delivery Manager

2 weeks ago


Wellington, Wellington, New Zealand DXC Technology Inc. Full time
Job Overview

DXC Technology Inc. is seeking a seasoned Service Delivery Manager to oversee the delivery of technology services for two key government accounts.

About the Role

The successful candidate will be responsible for ensuring service levels are met, capacity planning, releases, and continuous improvement are managed effectively. Additionally, they will serve as a key adviser and decision maker, responsible for incident management, team management, and risk mitigation in a 24/7 support structure.

Key Responsibilities:
  • Ensure seamless delivery of technology services to clients
  • Manage capacity planning, releases, and continuous improvement initiatives
  • Lead incident management, team management, and risk mitigation efforts
  • Collaborate with cross-functional teams to drive business outcomes
Requirements:

To succeed in this role, you will require:

  • Proven experience as an SDM (or similar) in a large support contract
  • Strong stakeholder management experience and clear communication skills
  • Operational and strategic approach to identifying gaps and resolving complex issues
  • Familiarity with ICT infrastructure and applications
What We Offer:

We offer a dynamic work environment, competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees and the communities we serve.

Estimate Salary Range:

$80,000 - $120,000 per annum, based on location and experience.



  • Wellington, Wellington, New Zealand New Zealand Customs Service Full time

    About This Role">This is a full-time permanent role based in Wellington, New Zealand. Reporting to the NZTD Tower Manager, you will be working with your team(s) to ensure the product is stable, resilient, robust, responsive, and available; and on-call during business hours for incident management on a rostered basis.">Key Responsibilities:">">Driving...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Job OverviewWe are seeking a highly skilled and experienced Chief Service Delivery Officer to lead our IT Service Management team in Wellington, New Zealand.


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    New Zealand Government is seeking a highly skilled Service Delivery Expert to lead our IT service management efforts in Wellington. This strategic leadership role will be responsible for overseeing the delivery of high-quality IT services to meet the business goals and objectives of our organization.Key Responsibilities:To develop and implement strategies...


  • Wellington, Wellington, New Zealand Neon Logic Full time

    About Us:Ara Poutama Aotearoa, Department of Corrections, is a leading organisation in shaping the future of health services in Aotearoa. We are seeking a highly skilled Health Service Design and Delivery Specialist to join our team.This permanent, full-time position will be based at our National Office in Wellington and offers a salary range of $116,897 to...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Job Title: Strategic IT Service ManagerAbout the Role:The New Zealand Government is seeking a highly skilled and experienced IT professional to fill the position of Strategic IT Service Manager. This role is responsible for leading the strategy, implementation, and delivery of IT services across the organization.Key Responsibilities:Develop and implement IT...


  • Wellington, Wellington, New Zealand Datacom Full time

    We are seeking a skilled Principal IT Delivery Lead to drive delivery excellence across our team at Datacom, one of Australia and New Zealand's largest professional IT services companies.About the RoleIn this role, you will oversee projects primarily focused on Microsoft Dynamics 365 and Power Platform solutions. Your responsibilities will include:Managing...


  • Wellington, Wellington, New Zealand Datacom Full time

    About UsDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives.As one of Australasia's largest professional IT services companies, we have over 6,500 people across our global offices and generate an annual revenue of over $1.49 billion.We operate data centres, provide IT services, software...


  • Wellington, Wellington, New Zealand Datacom Full time

    About the RoleWe're seeking a seasoned Software Project Manager to drive delivery excellence across our team.In this role, you'll oversee projects primarily focused on Microsoft Dynamics 365 and Power Platform solutions.You'll be responsible for:Managing project lifecycles from initiation to successful deliveryCoordinating cross-functional teams, customers,...


  • Wellington, Wellington, New Zealand This Is An IT Support Group Full time

    About This Is An IT Support GroupThis Is An IT Support Group is a leading developer of SaaS solutions for the government, with over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom.Job Description: Software Delivery SpecialistWe are seeking an experienced Software Delivery...


  • Wellington, Wellington, New Zealand Transpower New Zealand Limited Full time

    Transforming the Energy LandscapeAbout Transpower New Zealand LimitedWe are a key player in New Zealand's energy future, responsible for managing and delivering electricity to every home, marae, electric vehicle, and hospital across the country. Our mission is to enable a sustainable and reliable energy system that benefits all New Zealanders.About the...


  • Wellington, Wellington, New Zealand Department Of Internal Affairs NZ Full time

    About the Role">Are you an experienced project manager seeking a challenging opportunity to drive complex projects forward? Do you have a proven track record of delivering successful projects involving multiple vendors and solution components?">The Department of Internal Affairs is seeking a skilled Test Manager to join our team in a fixed-term capacity. As...


  • Wellington, Wellington, New Zealand Tranzit Group Full time

    Job Summary:">We are seeking an experienced Central Operations Director to lead our New Zealand transport services. This is a challenging and rewarding role that requires strong leadership, operational planning, and financial management skills.About Tranzit Group:">Tranzit Group is a family-owned business with almost 100 years of experience in the transport...


  • Wellington, Wellington, New Zealand CGR Services Full time

    Company Overview">CGR Services is a leading organization in the field of geospatial technology, committed to providing innovative solutions for our clients.">Salary">The estimated salary range for this role is $120,000 - $180,000 per annum, depending on experience.">Job Description">We are seeking an experienced Geodetic Infrastructure Manager to join our...


  • Wellington, Wellington, New Zealand Apr Consultants Full time

    We are seeking an experienced and skilled individual to oversee the operations of our holiday park in Whanganui, New Zealand. As a Holiday Park Operations Manager, you will be responsible for ensuring high standards of service delivery, managing staff, and performing cleaning and maintenance tasks as required.Job Description**Key Responsibilities:**Oversight...


  • Wellington, Wellington, New Zealand COLLECTIVE BUILDING LTD Full time

    We are Collective Building Ltd, a leading construction and engineering company based in Wellington. Our reputation for delivering high-quality projects on time and within budget has earned us a strong reputation in the industry.We are now seeking an experienced Project Coordinator to join our team. This is a permanent full-time position that offers the...


  • Wellington, Wellington, New Zealand ProActive Rehab Ltd Full time

    Lead Pain Management ServicesWe are ProActive Rehab Ltd, a nationwide healthcare provider delivering quality client care and outcomes with an end-to-end spectrum of services and innovative health solutions.Founded in 1999, we have grown to over 35 locations across New Zealand, from the North Island to the South Island.We use the Four Corners of Health to...


  • Wellington, Wellington, New Zealand This Is An IT Support Group Full time

    About the RoleWe are seeking a highly experienced leader to join our team as a Strategic Director for Digital Transformation and Corporate Services. This is an exciting opportunity to lead a major digital transformation programme, contribute meaningfully to education, and play a key role in a broad corporate services role.Key ResponsibilitiesLead a digital...


  • Wellington, Wellington, New Zealand This Is An IT Support Group Full time

    Job Title: Geospatial Program ManagerCompany Overview: Toitū Te Whenua, a leading organization in New Zealand, is seeking an experienced leader to join our Datums Squad as a Principal level role.About the Role:We are looking for an experienced leader with a geodetic or surveying background to lead and support the Datums Squad. The successful candidate will...


  • Wellington, Wellington, New Zealand New Zealand Transport Agency Full time

    At the New Zealand Transport Agency, we are committed to delivering a world-class transport network that meets the needs of all New Zealanders.We are seeking a highly skilled and experienced Project Management Practice Lead to join our team in Wellington or one of our regional offices.About the RoleThis is an exciting opportunity for a seasoned project...


  • Wellington, Wellington, New Zealand This Is An IT Support Group Full time

    This Is An IT Support Group is seeking an experienced Geospatial Project Manager to lead and support our Datums Squad. The successful candidate will have a geodetic or surveying background and be capable of working with Agile techniques, Value Streams, and other Work Leads to deliver 90-day plans.ResponsibilitiesLead and empower a skilled technical team to...