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Complex Problem Solver

1 week ago

Nelson, Nelson, New Zealand GRUNDFOS Full time
About the Role

This is an exciting opportunity to join our dynamic team as a Complex Problem Solver. As a key member of our customer service team, you will be responsible for resolving complex technical issues and providing expert advice to customers.

You will work closely with customers and clients to understand their technical requirements, develop solutions, and implement effective problem-solving strategies.

Key Responsibilities:

  • Providing advanced technical support to customers
  • Resolving complex technical issues and providing expert advice
  • Developing and implementing effective problem-solving strategies
  • Maintaining up-to-date customer records and tracking the volume, content, and outcomes of enquiries received
  • Collaborating with internal stakeholders to resolve technical issues

Requirements:

  • Previous experience within Customer Services as a technical expert or consultant role
  • Solid Product and Application Knowledge for high-level complex trouble shooting
  • Familiarity with MS Office applications
  • Good communication and networking skills together with the ability to build strong and trusting relationships with both internal and external stakeholders
  • Ability to design and prepare internal or external technical training material about product and application
  • Excellent written and spoken English