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Customer Experience Specialist

1 week ago

Auckland, Auckland, New Zealand Kuehne & Nagel Full time

Job Overview:


We are seeking a skilled Auckland based customer care specialist to join our team. As a key contact for one of our largest Aerospace clients, you will be responsible for managing complex and rewarding accounts.


Main Responsibilities:



  • Delivering exceptional customer service, ensuring customer specific KPI's are met
  • Serving as a key point of contact and responsible for providing the customer with up-to-date information on shipments throughout the order lifecycle (import, export and cross-trade)
  • Liaising with local and overseas KN stations and agents to facilitate the movement and successful completion of shipments
  • Determining specific service requirements and ensuring regulatory requirements and documentation are correct
  • Building long term and effective relationships with one key customer

Key Requirements:



  • A minimum of 3+ years air logistics experience, preferably in export airfreight
  • Exceptional attention to detail and time management skills
  • A passion for dealing with customers and solving complex, time-critical problems
  • Ability to work under pressure
  • Excellent communication skills both written and verbal
  • Strong organisational skills including the ability to prioritise tasks
  • A positive work ethic, attitude and someone who has a passion for customer excellence

Benefits:


We offer a range of benefits to support your well-being and career development. These include fully subsidised health insurance, a wellness allowance, confidential EAP services, flu vaccinations and more.