Technology Solutions Expert
1 week ago
Company Overview
The Warehouse Group Limited is a leading retailer in New Zealand, known for its commitment to helping customers live better every day. As a Services Solutions Specialist, you will play a crucial role in delivering exceptional customer experiences and ensuring our customers receive the right products or services.
The role requires someone who is passionate about technology, has excellent communication skills, and is driven to improve the customer experience. You will work closely with our team of experts to provide end-to-end service, from live demonstrations to support and advice, and delivering and installing purchases.
Key Responsibilities:
- Provide technical support and assistance to customers
- Install and set up technology solutions, including WiFi, TV, PC, and audio systems
- Work collaboratively with the team to achieve sales targets and deliver exceptional customer experiences
- Proactively identify opportunities to improve customer satisfaction and loyalty
Requirements:
- Bachelor's degree in a relevant field (e.g., computer science, engineering)
- 2+ years of experience in a customer-facing role, preferably in a technical support environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Full clean New Zealand driver's license
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