IT Business Analyst

3 days ago


Auckland, Auckland, New Zealand OSF Global Services Full time

OSF Global Services is a trusted Salesforce partner for over a decade, delivering B2B, B2C, and multi-cloud solutions. We have achieved recognition in Fast Company's best workplaces for innovators and Salesforce 2023 Partner Innovation Awards for Multi-Cloud Digital Transformation.

We have successfully completed 1,400 Salesforce multi-cloud engagements and earned 3,000+ Salesforce certifications. Our AI-powered solutions drive data-driven results and enhance operational efficiency.

In this role as a Business Analyst, you will be responsible for delivering high-quality outcomes for our clients by engaging end-to-end with clients, understanding their operations and systems, and delivering solutions that meet their business needs.

Key Responsibilities:

  • Engage end-to-end with clients, understanding their operations and systems
  • Deliver solutions that meet clients' business needs
  • Collaborate with senior management and stakeholders to define scope, goals, and deliverables
  • Prioritize features, define project scope, and identify risks
  • Plan and schedule timelines and milestones for projects
  • Develop and deliver progress reports, proposals, requirements documentation, and presentations
  • Proactively manage changes in scope, identify potential crises, and elaborate contingency plans


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