Department Manager
5 days ago
As an Online Team Leader, you will play a crucial role in driving our performance forward for our customers. You will create a team that delivers outstanding, friendly and helpful service to all our customers.
Key Responsibilities- Create a team that delivers outstanding, friendly and helpful service to all our customers.
- Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement.
- Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded.
- Analyse department data to identify opportunities to simplify and speed up processes and identify risks and solutions.
- Ensure all policies, procedures and legal obligations are followed as specified by the company.
- Have responsibility for ensuring all orders are picked, despatched and delivered within required time scale, with a minimal number of substitutions.
- Fully flexible shift patterns.
- Six weeks holiday (including bank holidays).
- 15% discount in our supermarkets and convenience stores available from the day you join us.
- Additional 10% discount card for a Friend or Family member.
You'll be the kind of person who has:
- Ability to build and maintain effective relationships.
- Experience in developing and leading teams, coaching to build competence and confidence for high performance.
- Strong operational and technical knowledge of the Online department.
- Able to effectively plan, organise and manage own and direct reports workload.
- Able to work to strict deadlines.
We are one of the UK's largest supermarkets, providing great value for money and good quality fresh food and groceries to over 11 million customers every week.
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