Finance and Customer Solutions Expert

5 days ago


Auckland, Auckland, New Zealand SilverChef Full time

About Our Business

SilverChef is a global finance business that offers innovative solutions to hospitality businesses. Our mission is to help our customers achieve their dreams by providing exceptional support and services.

About This Opportunity

We're seeking an experienced professional to join our team as a CUSTOMER SERVICE CONSULTANT. In this role, you'll support our sales team and deliver exceptional customer service to our customers.

Your Key Responsibilities

  1. Supporting the Sales Team: Manage customer queries, allowing our sales team to focus on strategic sales activities and business development opportunities.
  2. Contract Management: Collaborate with stakeholders to ensure contracts are processed efficiently, minimising delays and improving workflow.
  3. Customer Support: Provide professional and timely responses to all customer queries, adhering to agreed service standards.
  4. Relationship Building: Establish and maintain strong relationships with internal and external stakeholders to provide high-quality operational support.
  5. Process Improvement: Identify and implement opportunities to enhance the customer experience through process alignment and continuous improvement initiatives.

The Skills and Qualifications We Require

  • 2+ years' experience in a B2B sales-oriented or sales support role.
  • Proven experience in administration or customer service.
  • Understanding of the finance and hospitality industries.
  • Ability to build and maintain productive partnerships with internal and external stakeholders.
  • Resourceful, proactive, and outgoing problem-solving skills.
  • Experience with Salesforce or other CRM systems.
  • Effective written communication skills.
  • Strong organisational skills with well-developed time management capabilities.

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