Process Transformation Specialist

1 week ago


Hamilton, Waikato, New Zealand Southern Cross Health Insurance Full time

About UsAt Southern Cross Health Insurance, we're committed to helping our customers achieve their best possible health and wellbeing. Our vision is to empower New Zealanders to live their healthiest lives, and we're on a mission to protect the pet life and boost the quality time we have with our furry friends. We pride ourselves on giving our customers, and their pets, the best experience possible so you will need to be driven, have proven high performance, thrive in an agile environment, and be passionate about growing within your role.About The RoleThe Business Improvement Specialist will manage processes and systems to maintain and introduce efficiencies and enhancements to deliver agreed customer outcomes. Working alongside stakeholders, the specialist will design, compliance management, and project delivery. Key responsibilities include:

  • Delivering results in accordance with agreed KPIs (key performance indicators)
  • Identifying and implementing process improvements, including timeframes, resource implications, and recommendations to the overall business plan
  • Proactively and collaboratively working to improve operational performance by seeking out and implementing new practices, tools, or approaches
About YouTo succeed in this role, you'll be a passionate individual who puts our customers at the heart of everything you do. With a resilient mindset and a love for collaboration, you'll thrive in our dynamic team environment. Key requirements include:
  • Understanding of / exposure to continuous improvement and process documentation
  • Business-related qualifications and/or learning demonstrating expertise, curiosity, a thirst for knowledge, and growth
  • Proven experience delivering excellent customer service experiences and excellent communication skills
The Experience You'll Bring:You'll bring a proven track record of experience in business process improvement, including implementation and preparation of process documentation. Your understanding of agile ways of working and ability to balance structured environments with an agile mindset will be invaluable in this role. Join us and be part of a proud diverse team that's always there, always real, always true.

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