Customer Experience Ambassador

18 hours ago


Wellington, Wellington, New Zealand ibis, ibis Styles, ibis budget Full time

We are seeking a highly motivated Customer Experience Ambassador to join our front office team. As a key representative of our hotel, you will be responsible for ensuring that every guest has an unforgettable stay with us. Your main duties will include:

  1. Delivering exceptional customer service, responding promptly to guest inquiries and resolving any issues efficiently.
  2. Processing guest arrivals and departures, maintaining accurate records and handling cash transactions professionally.
  3. Coordinating with other departments to ensure seamless service delivery and maintain a positive working relationship.
  4. Upselling hotel facilities and services to maximise occupancy and revenue.
  5. Proactively addressing guest concerns and complaints, escalating issues when necessary.
  6. Fostering a positive and inclusive work environment, contributing to a culture of teamwork and collaboration.

Successful candidates will possess:

  • Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
  • A high level of organisational skill, with attention to detail and the ability to prioritise tasks effectively.
  • Experience in a similar role, preferably within the hospitality industry.
  • Familiarity with Opera cloud and TARS Database or similar Property Management Systems (PMS).
  • A flexible approach to work, including willingness to work varied shifts, including mornings, evenings and weekends.

We offer a comprehensive range of benefits, including:

  1. Accor's Parental Leave Scheme, supporting employees through various stages of life.
  2. Refer-a-friend bonus programme, encouraging employee referrals and recognising their value.
  3. Employee Assistance Programme, providing support for personal and professional well-being.
  4. Learning and development opportunities, empowering employees to grow and succeed.

Join us at ibis Wellington and be part of a vibrant team dedicated to delivering exceptional customer experiences.



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