Database Support Specialist

4 days ago


Wellington, Wellington, New Zealand Amazon Full time

**Job Description**

Amazon Web Services is the market leader and technology forerunner in the Cloud business. We are seeking experienced professionals to join our AWS Support team, where you will play a critical role in ensuring the success of our customers.

Your primary responsibility will be to solve customer cases through various contact channels, including telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.

This role supports our services that focus on Database technologies, including RDS (Aurora, SQL Server, MariaDB, MySQL), Database Migration Services, Lightsail, and more.

You will leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services. Additionally, you will drive customer communication during critical events and drive projects that improve support-related processes and our customers' technical support experience.

  • Familiarity with best practices for applications, servers, and networks
  • Knowledge of AWS and Cloud Computing concepts

This is a unique opportunity to work with leading engineers around the world and partner with AWS teams to help reproduce and resolve customer issues.



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